All Inclusive at Solaris
| Is it worth even if we are not heavy drinkers or eaters? |
| If you are planning to stay in an non all Inclusive resort you will still have to eat, drink and have some fun with at least one day of activities. Besides, all inclusive resorts are not only food and beverages but a complete atmosphere full of enthusiasm, activities or relaxation and tranquility, depending on what you are looking for, with different activities for all ages and preferences. |
| We prefer a non All Inclusive Resort as we are on a tight budget. Is there any other option? |
| Having a reduced budget is the best reason to stay in an all inclusive resort as you already know how much you will spend on your vacations, not worrying about how much drinks, food or activities costs in the resort. You will not feel embarrassed of asking the price of every single drink or dish you wish to order. For families is the most convenient way of traveling nowadays. |
- Beachfront Resort in Cancun Hotel zone.
- Well appointed rooms features balcony or terrace.
- Special amenities include a daily stocked mini-frigde.
- 5 restaurants ranging from a casual Deli to fine dining plus a snack area and 3 bars.
- 24-hour room service.
- Safety deposit box (for laptop)
- Large and acclimatized pool complex and a separate relax adults-only pool with jacuzzi.
- Kid's club with supervised activities and its own mini pool.
- Private marina with non-motorized water sports.
- Meeting facilities.
- Internet access ($).
- Gym and lit tennis court.
- Hospitality rooms.
- On site shops.
- The best nightly theme shows.
- Live music at lobby bar
- One way free shuttle transportation to nightclubs, every night.
Beer (Sol, Corona & XX Lager), tequila, whisky, rum, brandy, liquors, cocktails (with and without alcohol), table wine, softdrinks, juices, coffee, tea.
| So, all All-inclusive resorts are the same? | ||
| No. There are some hotels with only ONE restaurant and ONE bar which are also called All Inclusive. Solaris resorts, as pioneers of the All Inclusive, offers a wide variety of services, restaurants, bars and facilities for you and your family to enjoy. | ||
| Is it like going on a cruise? | ||
| It´s even better! As in a cruise you have to pay for your alcoholic and non alcoholic drinks, port charges ,taxes and gratuities. At Solaris Resorts, one fixed price includes all these services and much more. | ||
| What are included in My Solaris All Inclusive? | ||
| GR Caribe by Solaris | ||
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| GR Solaris Cancun | ||
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| Royal Solaris Cancún | ||
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| Royal Solaris Los Cabos | ||
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| Does the rate includes taxes and gratuities? | ||
| Yes, it does. | ||
| Are there any other services with additional fees? | ||
| Although almost everything is included in your final Price, there are some services with an extra fee , such as: Motorized sports, transportation, SPA (massages & treatments), Babysitter services, internet, Laundry services, tours, car rental, Telephone calls, tobacco shop, and others hotel concessions. To enhance your stay, we offer special packages ( romantic, birthday or any occasion, for an additional price) | ||
| About our resorts and services | ||
| Why should I use a brazalet as a Solaris guest? | ||
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We offer an all inclusive service and the brazalet helps our staff to identify our guests according to the age range (children non alcoholic drinks).
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| What are the amenities in my room? | ||
| GR Caribe by Solaris | ||
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| GR Solaris Cancun | ||
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| Royal Solaris Cancún | ||
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| Royal Solaris Los Cabos | ||
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| How many people can stay in the room at the most? | ||
| For your own comfort the capacity of our regular room is 4 people ( taking the distribution of the rooms e.g. 4 adults, 2 adults & 2 minors, 3 adults & 1 minor, 1 adult & 3 minor etc.). | ||
| Pets are allowed in the hotel? | ||
| pets are not allowed. | ||
| Do the rooms have terrace or balcony? | ||
| GR Solaris Cancun and Royal Solaris Los Cabos have terrace or balconies but in GR Caribe and Royal Solaris only a few of them have balconies. | ||
| Do all rooms have a minibar? | ||
| Yes, all rooms include minibars (stocked once a day). | ||
| Which are the services and schedules of Solaris Marina? | ||
| Hoteles Solaris de México in Cancun offers you the Marina services as part of the all inclusive with no motorized sport such as: Kayaks, pedal boats, sun fish and windsurf. It´s located in front of Royal Solaris Cancun in Nichupte lagoon side. Open from 10:00 am to 4:00 pm. | ||
| Do you have an ATM in your resort? | ||
| In Cancún we do have ATM machines available for our guests (national currency only). Los Cabos does not offer this service. | ||
| If I reserve with a travel agency, can I have an invoice from you? | ||
| It´s not possible if the reservation was made through a travel agency. You can request for your invoice only if you made the reservation directly through our Reservation Department to the toll free 877 270 04 40. | ||
| Can I make reservation for my baby in your web site? | ||
| Just identify this kind of reservation as an infant or minor in our web site booking engine. | ||
| What telephone numbers could I leave to my relatives so they can find me immediatly? | ||
| They can call at Cancun to this phone number: USA & CAN + 52 (998)848 84 00 / At Los Cabos USA & CAN + 52 (624) 145 6800. | ||
| Which one of your resorts has exchange privileges with other Solaris properties? | ||
| Only GR Caribe by Solaris guests that can use all facilities and services for sister resort Royal Solaris Cancun. | ||
| Which is the voltage (V) power in your resort? | ||
| In Cancun and Los Cabos: 110 volts. | ||
| What is the temperature in your pools? | ||
| Royal Solaris Cancun and GR Caribe by Solaris: 22 a 25 °C / 72 to 77 °F. GR Solaris Cancun: 28 a 30°C / 82 to 86°F. Royal Solaris Los Cabos: 26 a 28°C / 79 to 82 °F. | ||
| Services with surcharge | ||
| Do you have internet in the rooms? | ||
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Yes, we have with an extra charge. Every Wednesday from 11 am to 2 pm, we provide Internet with no charge to all our guests. Besides, we have a kiosk at the lobby where you can take pictures and share them with your friends. This service is free and available 24 hours a day.
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| Do you offer babysitting Service? And what is the price? | ||
| Yes we do, with an additional charge. In Royal Solaris Cancun and GR Caribe by Solaris $10 USD per hour, max 2 child per service + $15 USD for the babysitter transportation (apply only for night time service). In GR Solaris Cancun: $15 USD per hour, max 2 child per service + $15 USD for the babysitter transportation (apply only for night time service). In Royal Solaris Los Cabos: $15 USD per hour (min. 2 hrs.) + $10 dlls. for the baby sitter transportation (apply only for night time service). It´s important to confirm the service one day prior to proceed the reservation. | ||
| Can I invite friends or relatives to visit me even though they are not staying at the resort? | ||
| Yes, you can but contact the front desk and request a Day Pass with an additional charge. | ||
| Which are the Spa services? | ||
| Due the extense variety of treatments we recomend you to contact us to: Royal Solaris & GR Caribe by Solaris e-mail This email address is being protected from spambots. You need JavaScript enabled to view it., by phone: + 52 (998)848 8400 ext. 2919. GR Solaris Cancún e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. , by phone: + 52 (998)848 8400 ext. 4379. Royal Solaris Los Cabos: + 52 (624) 145 6800 ext 5421 / 5422 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. Note: Spa prices can change any time without notice. | ||
| Which are the most requested tours and the prices? | ||
| In Cancun, check our tours web section or click here Cancun tours. Feel free to contact the travel agency SOL HA located at the lobby area for this and other services such as tours and excursions. Contact them by phone: +52 (998) 848 8400 in Royal Solaris Cancun Ext. 3243 and 3240, in GR Solaris +52 (998) 848 8400 Ext. 4243 and 4240. Open from 8:00 am to 8:00 pm or e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.. At Los Cabos, check Los Cabos Tours. Phone: + 52 (624) 145 68 00 Ext. 5243/5250 or e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. from 7:30 am to 8:00 pm. Note: Tour prices can change any time without notice. | ||
| Food & beverages | ||
| Beer (Corona), tequila, whisky, rum, brandy, liquors, cocktails (with and without alcohol), table wine, softdrinks, juices, coffee, tea. | ||
| Is there any dress code for the dining restaurants? | ||
| Yes, all restaurants requires dress code . For men: long pants and closed shoes. No beach attire. Casual attire for other restaurants. | ||
| Are there purified water bottles in the room? | ||
| For your convenience all our resorts have bottles of water in the rooms with daily supply. If additional water is needs please request this service to the front desk. | ||
| Does the hotel offer a menu for guests with different food diets? | ||
| Yes, Our hotels offers special menu choices for vegetarians, diabetics and gluten-free diets. Feel free to ask your waiter for the special hotel menu and if needed contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. | ||
| What is the drinking age in Mexico? | ||
| It is 18 years old, with no exception. | ||
| Transportation | ||
| How far is the Cancun International airport (CUN) from Royal Solaris Cancun, GR Caribe or GR Solaris Cancun? | ||
| Approximately 20 minutes. | ||
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How far is the San Jose International Airport (SJC) from Royal Solaris Los Cabos? |
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| Approximately 20 minutes. | ||
| Do you provide transportation to the airport? | ||
| Yes, with an additional charge. Feel free to contact the travel agency SOL HA located at the lobby area for this and other services such as tours and excursions. Contact them by phone: +52 (998) 848 8400 in Royal Solaris Cancun Ext. 3243 and 3240, in GR Solaris +52 (998) 848 8400 Ext. 4243 and 4240. Open from 8:00 am to 8:00 pm or e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.. At Los Cabos to the phone: + 52 (624) 145 68 00 Ext. 5243/5250 or e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. from 7:30 am to 8:00 pm. | ||
| Surroundings | ||
| Can I use US dollars as a currency in Cancun or Los Cabos? | ||
| The local currency in Mexico is the peso, however most of the establishments accept US dollars. | ||
| CANCUN | ||
| Where is the nearest bank to their resorts? | ||
| The nearest banks is Santander and it is in "Plaza Kukulcan" 5 min away by bus. | ||
| How can I get and how far is downtown Cancun from the hotels by bus? | ||
| Approximately one hour. You can take the bus just in front of the Hotel and the bus ticket cost $15 pesos per trip. This service is not part of your all inclusive plan so every time you take a bus you have to pay. It is a very unexpensive ride and you will have the opportunity to enjoy almost 20 km of amazing malls, views and resorts. | ||
| Where can I buy handcrafts and gifts in Cancun? | ||
| In Hotel zone, you can go to Coral Negro market or Plaza La Fiesta which are located in the hotel zone (Km 9) that is the Heart of Cancun. Also you can visit Kukulcan plaza, La isla Mall Forum by the sea mall . Just tell to the bus operator where you want to go. | ||
| In Downtown: | ||
| You can also go to Market 28 (downtown), taking the bus " R-2" or "R-15" and visit "Plaza Las Americas" but take the bus. To return to the resorts, you have to walk across the street to the Wal-Mart bus stop and take any Bus that have written Hotel Zone Westin Regina otherwise you have to take an aditional bus at Kukulkan Plaza to get to the resorts. | ||
| LOS CABOS | ||
| 5 minutes only by public transportation or a taxi. | ||
| Where can I buy handcrafts and gifts in Los Cabos? | ||
| In San Jose del Cabo you will find handcrafts in downtown. There is a very wide area or stores with very reasonable prices. If you wish to visit Cabo San Lucas, located 30 minutes by car, you will also find malls and stores at downtown. Ask for the city tours at the hotel. | ||
| I like fishing, Where do I can leave the day´s catch? | ||
| In Los Cabos we have one of the mos important fishing event Bisbees Tournament and yes, we have a container in the lobby area for your fishes (upon availability). | ||
| Can I swim in the sea? | ||
| It is not recomended to do it, due to the marine currents. | ||
| Where and how far away is the nearest beach for swimming? | ||
| Palmilla Beach is just 10 minutes away. Chileno Beach is 12 minutes from the hotel. Ganzo Beach is 10 minutes from the hotel. | ||
| How far is Cabo San Lucas from San Jose del Cabo? | ||
| Approximately 30 minutes by car and 50 min by bus. |
