| So, all All-inclusive resorts are the same? |
| No. There are some hotels with only ONE restaurant and ONE bar which are also called All Inclusive. Solaris resorts, as pioneers of the All Inclusive, offers a wide variety of services, restaurants, bars and facilities for you and your family to enjoy. |
| Is it like going on a cruise? |
| It´s even better! As in a cruise you have to pay for your alcoholic and non alcoholic drinks, port charges ,taxes and gratuities. At Solaris Resorts, one fixed price includes all these services and much more. |
| What are included in My Solaris All Inclusive? |
|
| GR Caribe by Solaris |
- Beachfront Resort in Cancun Hotel zone.
- Accommodations with upscale amenities, a 32" flat screen TV and daily stocked minibar.
- Pillow menu (subject to availabitily).
- Unlimited meals and drinks served at three restaurants (buffet and haute cuisine a la carte), 2 bars with premium beverages including exotic drinks and a gourmet deli snack.
- 24 hrs room service.
- Safety deposit box (for laptop)
- Main pool with concierge.
- Open air beach front jacuzzis.
- Magic and charming mexican style "placitas".
- Marina with non motorized watersports.
- Free Wifi.
- Live music at lobby bar.
- Sports and entertainment team.
- Tennis court and mini golf.
- Nightly turn down service.
- Use of the facilities of the Royal Solaris Cancun
- (including restaurants, bars, theme nights, gym, spa, kids club and mini water park).
- Weekly dinner at Señor Frog's ($ extra drinks).
|
| GR Solaris Cancun |
- Beachfront Resort in Cancun Hotel zone.
- Well appointed rooms features balcony or terrace.
- Special amenities include a daily stocked mini-frigde.
- 5 restaurants ranging from a casual Deli to fine dining plus a snack area and 3 bars.
- 24-hour room service.
- Safety deposit box (for laptop)
- Large and acclimatized pool complex and a separate relax adults-only pool with jacuzzi.
- Kid's club with supervised activities and its own mini pool.
- Private marina with non-motorized water sports.
- Meeting facilities.
- Internet access ($).
- Gym and lit tennis court.
- Hospitality rooms.
- On site shops.
- The best nightly theme shows.
- Live music at lobby bar
- One way free shuttle transportation to nightclubs, every night.
- Weekly dinner at Señor Frog's ($ extra drinks).
|
| Royal Solaris Cancún |
- Beachfront Resort in Cancun Hotel Zone.
- Comfortable rooms with ocean or lagoon view.
- Unlimited 24 hrs meals & drinks served in 3 restaurants (buffet/à la carte), a snack area, 2 bars and room service (continental breakfast only).
- Oceanfront pool complex divided into 3 sections.
- Children´s water park and supervised mini club.
- Private marina with non-motorized water sports.
- Meetings facilities.
- Internet access ($).
- Lagoon view fitness center.
- Hospitality rooms.
- Weekly activities program.
- Best nightly theme shows.
- Live music at lobby bar.
- One way free shuttle transportation to nightclubs, every night.
- Weekly dinner at Sr. Frog´s ($, extra drinks).
|
| Royal Solaris Los Cabos |
- Beachfront resort in San Jose del Cabo.
- Spacious rooms (smoking & non smoking) with a garden or view and a minibar (refilled every day with water, soda and beer).
- Unlimited meals & beverages at our 5 restaurants and 4 bars.
- Night themes and dinner at Tehuacan ballroom.
- Weekly activities program for all ages.
- Supervised Mini water park and kids club.
- Junior's Club (video games).
- 3 pools with heater (including relax, diving and kids pool).
- Internet access ($).
- Tennis, Basketball and beach volleyball courts.
- Gym.
- Hospitality room.
- Groups & conventions facilities.
|
| Does the rate includes taxes and gratuities? |
| Yes, it does. |
| Are there any other services with additional fees? |
| Although almost everything is included in your final Price, there are some services with an extra fee , such as: Motorized sports, transportation, SPA (massages & treatments), Babysitter services, internet, Laundry services, tours, car rental, Telephone calls, tobacco shop, and others hotel concessions. To enhance your stay, we offer special packages ( romantic, birthday or any occasion, for an additional price) |
| About our resorts and services |
|
| Why should I use a brazalet as a Solaris guest? |
| We offer an all inclusive service and the brazalet help our staff to identify our guest according the age range (children no alcoholic drinks). |
| What are the amenities in my room? |
|
| GR Caribe by Solaris |
- One king size bed / two double beds.
- Closet.
- Air conditioner.
- Celling fan.
- Bathroom with shower.
- Vanity mirror.
- Mini bar with water, sodas and beers.
- Coffee maker.
- Flat screen tv
- Satellite TV.
- Radio alarm clock.
- In-room safe (laptop size).
- Direct Dial Telephone and voicemail system.
- Ipod dock
- Wake up service.
- Iron & Ironing board.
- Hair dryer.
- Coffee table.
- Desk top.
- Rest area.
- Sofa.
- Pillow menu.
- Key card for room access.
- Night courtesy.
|
| GR Solaris Cancun |
- One king size bed / two double beds.
- Closet.
- Air conditioner.
- Balcony.
- Bathroom with shower.
- Vanity mirror.
- Mini bar refilled every day with water, soda and beer.
- Radio alarm clock.
- In-room safe.
- Direct Dial Telephone and voicemail system.
- CD Player.
- Wake up service.
- Iron & Ironing board.
- Coffee maker.
- Satellite TV with International Programs.
- Hair dryer.
- Bathroom amenities.
- Key card for room access.
- Night courtesy.
|
| Royal Solaris Cancún |
- One king size bed / two double beds.
- Closet.
- Air conditioner.
- Bathroom with shower.
- Vanity mirror.
- AM/FM Radio alarm with CD player.
- In-room safe.
- Direct Dial Telephone and voicemail system.
- Wake up service.
- Satellite/cable TV.
- Iron/Ironing board.
- Hair dryer.
- Bathroom amenities.
- Key card for room access.
- Night courtesy.
|
| Royal Solaris Los Cabos |
- One king size bed / two double beds.
- Closet.
- Air conditioner.
- Balcony.
- Minibar with water, sodas and beers.
- Coffee maker.
- Satellite TV with international channels.
- AM/FM Radio alarm.
- Iron & ironing board.
- In-room safe.
- Direct Dial telephone and voicemail system.
- Wake up service.
- Room Amenities.
- Hair dryer.
- Vanity mirror at the bathroom.
- Bathroom amenities.
- Key card for room access.
|
| How many people can stay in the room at the most? |
| For your own comfort the capacity of our regular room is 4 people ( taking the distribution of the rooms e.g. 4 adults, 2 adults & 2 minors, 3 adults & 1 minor, 1 adult & 3 minor etc.). |
| Pets are allowed in the hotel? |
| pets are not allowed. |
| Do the rooms have terrace or balcony? |
| GR Solaris Cancun and Royal Solaris Los Cabos have terrace or balconies but in GR Caribe and Royal Solaris only a few of them have balconies. |
| Do all rooms have a minibar? |
| Yes, all rooms include minibars (stocked once a day). |
| Which are the services and schedules of Solaris Marina? |
| Hoteles Solaris de México in Cancun offers you the Marina services as part of the all inclusive with no motorized sport such as: Kayaks, pedal boats, sun fish and windsurf. It´s located in front of Royal Solaris Cancun in Nichupte lagoon side. Open from 10:00 am to 4:00 pm. |
| Do you have an ATM in your resort? |
| In Cancún we do have ATM machines available for our guests. Los Cabos does not offer this service. |
| If I reserve with a travel agency, can I have an invoice from you? |
| It´s not possible if the reservation was made through a travel agency. Only you can request for your invoice if you made the reservation directly with to the reservation department to the toll free 877 270 04 40. |
| Can I make reservation for my baby in your web site? |
| Just identify this kind of reservation as an infant or minor in our web site booking engine. |
| What telephone numbers could I leave to my relatives so they can find me inmediatly? |
| They can call at Cancun to this phone number: USA & CAN + 52 (998)848 84 00 / At Los Cabos USA & CAN + 52 (624) 145 6800. |
| Which one of your resorts has exchange privileges with other Solaris properties? |
| Only GR Caribe by Solaris guests that can use all facilities and services for sister resort Royal Solaris Cancun. |
| Which is the voltage (V) power in your resort? |
| In Cancun and Los Cabos: 110 volts. |
| What is the temperature in your pools? |
| Royal Solaris Cancun and GR Caribe by Solaris: 22 a 25 °C / 72 to 77 °F. GR Solaris Cancun: 28 a 30°C / 82 to 86°F. Royal Solaris Los Cabos: 26 a 28°C / 79 to 82 °F. |
| Services with surcharge |
|
| Do you have internet in the rooms? |
| Yes, we have with an extra charge. Every Wednesday from 11 am to 2 pm, we provide Internet with no charge to all our guests. Besides, we have a kiosk at the lobby where you can take pictures and share them with your friends. This service is free and available 24 hours a day. |
| Do you offer babysitting Service? And what is the price? |
| Yes we do, with an additional charge. In Royal Solaris Cancun and GR Caribe by Solaris $10 USD per hour, max 2 child per service + $15 USD for the babysitter transportation (apply only for night time service). In GR Solaris Cancun: $15 USD per hour, max 2 child per service + $15 USD for the babysitter transportation (apply only for night time service). In Royal Solaris Los Cabos: $15 USD per hour (min. 2 hrs.) + $10 dlls. for the baby sitter transportation (apply only for night time service). It´s important to confirm the service one day prior to proceed the reservation. |
| Can I invite friends or relatives to visit me even though they are not staying at the resort? |
| Yes, you can but contact the front desk and request a Day Pass with an additional charge. |
| Which are the Spa services? |
| Due the extense variety of treatments we recomend you to contact us to: Royal Solaris & GR Caribe by Solaris e-mail This email address is being protected from spambots. You need JavaScript enabled to view it., by phone: + 52 (998)848 8400 ext. 2919. GR Solaris Cancún e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. , by phone: + 52 (998)848 8400 ext. 4379. Royal Solaris Los Cabos: + 52 (624) 145 6800 ext 5421 / 5422 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. Note: Spa prices can change any time without notice. |
| Which are the most requested tours and the prices? |
| In Cancun, check our tours web section or click here Cancun tours. Feel free to contact the travel agency SOL HA located at the lobby area for this and other services such as tours and excursions. Contact them by phone: +52 (998) 848 8400 in Royal Solaris Cancun Ext. 3243 and 3240, in GR Solaris +52 (998) 848 8400 Ext. 4243 and 4240. Open from 8:00 am to 8:00 pm or e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.. At Los Cabos, check Los Cabos Tours. Phone: + 52 (624) 145 68 00 Ext. 5243/5250 or e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. from 7:30 am to 8:00 pm. Note: Tour prices can change any time without notice. |
| Food & beverages |
|
|
| Beer( Sol and 2 XX Lager), tequila, whisky, rum, brandy, liquors, cocktails (with and without alcohol), table wine, softdrinks, juices, coffee, tea. |
| Is there is something for me if I am on a diet? |
| There is always something available for those following a diet as low fat or fat tree food including fruits, salads, vegetables, soups and steamed or veggie dishes throughout day and night . Also you will be able to find activities that will keep you moving all day long! We prefer nicer dinners than burgers, fries and beer. In addition to our poolside snack bars, we also offer gourmet a la carte restaurants offering exquisite cuisine from different countries so do not be surprised to find the best dishes from Northern Italy, International cuisine or great Mexican food at any of our resorts. All specialty restaurants require previous reservation . Please deal ext 0 from your room. |
| Is there any dress code for the dining restaurants? |
| Yes, all restaurants requires dress code . For men: lomg pants and closed shoes. No beach attire. Casual attire for other restaurants. |
| Are there purified water bottles in the room? |
| For your convenience all our resorts have bottles of water in the rooms with daily supply. If additional water is needs please request this service to the front desk. |
| Does the hotel offer a menu for guests with different food diets? |
| Yes, Our hotels offers special menu choices for vegetarians, diabetics and gluten-free diets. Feel free to ask your waiter for the special hotel menu and if needed contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. |
| What is the drinking age in Mexico? |
| It is 18 years old, with no exception. |
| Transportation |
|
| How far is the Cancun International airport (CUN) from Royal Solaris Cancun, GR Caribe or GR Solaris Cancun? |
| Approximately 20 minutes. |
| ¿Cuál es la distancia en tiempo del aeropuerto de San José del Cabo a Royal Solaris Los Cabos? |
| Es de 20 min. |
| Do you provide transportation to the airport? |
| Yes, with an additional charge. Feel free to contact the travel agency SOL HA located at the lobby area for this and other services such as tours and excursions. Contact them by phone: +52 (998) 848 8400 in Royal Solaris Cancun Ext. 3243 and 3240, in GR Solaris +52 (998) 848 8400 Ext. 4243 and 4240. Open from 8:00 am to 8:00 pm or e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.. At Los Cabos to the phone: + 52 (624) 145 68 00 Ext. 5243/5250 or e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. from 7:30 am to 8:00 pm. |
| Surroundings |
|
| Can I use US dollars as a currency in Cancun or Los Cabos? |
| The local currency in Mexico is the peso, however most of the establishments accept US dollars. |
| CANCUN |
|
| Where is the nearest bank to their resorts? |
| The nearest banks is Santander and it is in "Plaza Kukulcan" 5 min away by bus. |
| How can I get and how far is downtown Cancun from the hotels by bus? |
| Approximately one hour. You can take the bus just in front of the Hotel and the bus ticket cost $10.50 pesos per trip. This service is not part of your all inclusive plan so every time you take a bus you have to pay. It is a very unexpensive ride and you will have the opportunity to enjoy almost 20 km of amazing malls, views and resorts. |
| Where can I buy handcrafts and gifts in Cancun? |
| In Hotel zone, you can go to Coral Negro market or Plaza La Fiesta which are located in the hotel zone (Km 9) that is the Heart of Cancun. Also you can visit Kukulcan plaza, La isla Mall Forum by the sea mall . Just tell to the bus operator where you want to go. |
| In Downtown: |
| You can also go to Market 28 (downtown), taking the bus " R-2" or "R-15" and visit "Plaza Las Americas" but take the bus. To return to the resorts, you have to walk across the street to the Wal-Mart bus stop and take any Bus that have written Hotel Zone Westin Regina otherwise you have to take an aditional bus at Kukulkan Plaza to get to the resorts. |
| LOS CABOS |
|
|
| 5 minutes only by public transportation or a taxi. |
| Where can I buy handcrafts and gifts in Los Cabos? |
| In San Jose del Cabo you will find handcrafts in downtown. There is a very wide area or stores with very reasonable prices. If you wish to visit Cabo San Lucas, located 30 minutes by car, you will also find malls and stores at downtown. Ask for the city tours at the hotel. |
| I like fishing, Where do I can leave the day´s catch? |
| In Los Cabos we have one of the mos important fishing event Bisbees Tournament and yes, we have a container in the lobby area for your fishes (upon availability). |
| Can I swim in the sea? |
| It is not recomended to do it, due to the marine currents. |
| Where and how far away is the nearest beach for swimming? |
| Palmilla Beach is just 10 minutes away. Chileno Beach is 12 minutes from the hotel. Ganzo Beach is 10 minutes from the hotel. |
| How far is Cabo San Lucas from San Jose del Cabo? |
| Approximately 30 minutes by car and 50 min by bus. |